Contact Us

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We’re here to help. Whether you have questions about your order, need product support, or just want to say hello — the InFocus Stores team is ready to assist you.

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Customer Support Email

suportinfocus@estrelacadente.com
We typically respond within 24 to 48 hours (Monday to Friday).

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Track Your Order

​Once your order has been shipped, you will receive a tracking code by email.

To track your order or check its status, feel free to contact us directly.

 

Returns & Exchanges

Need to return or exchange an item?
You have 7 days from the delivery date to request a return.
Please email us with your order number and reason for the return:
suportinfocus@estrelacadente.com

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Delivery Questions

Check out our Shipping Policy for full delivery information, including shipping times and costs.

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Need help fast? Check our FAQ

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We’ve answered the most common questions about shipping, payments, warranty, and returns.

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Our Base

InFocus Stores is based in Hamburg, Germany — proudly delivering worldwide.